by Kathy O'Brien | Sep 29, 2026 | Customer Service
Most customer interactions are shaped by the moment itself—how well the person on the other end reads the situation, responds with empathy, and stays composed when things get tense. If your team works with customers on a regular basis, here are a few tips to keep in...
by Kathy O'Brien | Jul 7, 2026 | Uncategorized
A journalist’s job is to ask questions. And you’ve got plenty of answers. You know your job. You know your organisation. You know your subject matter very well. You’ve been doing this long enough to answer almost any question a potential client might ask. So...
by Kathy O'Brien | Mar 27, 2026 | Executive Communication, Moderator, Uncategorized
A well-moderated panel discussion showcases leadership, demonstrates credibility, and provokes fresh thinking. If you are invited to be a moderator, embrace the opportunity. You will showcase your best qualities by creating the conditions for others to shine. When you...
by Kathy O'Brien | Feb 27, 2026 | Executive Body Language, Executive Presence
People often ask how they can use deliberate body language while seated. They want to contribute to meetings with presence and conviction yet feel limited by the seated position and struggle to ‘own the space’ when trapped in a chair, behind a boardroom table,...
by Kathy O'Brien | Aug 26, 2023 | Executive Communication, Vocal Skills
Vocal quality is a tremendous asset for a leader. When you project a strong voice, you sound competent, confident and compelling. You also sound like you have conviction in your statements. Since these are great qualities in a leader, it’s worth your while to pause...
