Are You a Bad Listener?

How do I know if I’m a terrible listener? And if I am a bad listener, how can I change it?     Sincere thanks to my colleague who hit me with these two difficult questions recently. I was preparing a presentation and looking forward to sharing our model for...

Can We Change our Habits?

An executive asked me a question at a lunch talk this week: How could she stop speaking too quickly? Her phrasing was full of doubt. She’d had feedback, she’d tried to slow down, but nothing worked. Yet as she spoke, she slowed down. She articulated every word...